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Process Trainer

4 weeks ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time
Brief:

We are seeking a skilled Process Trainer to join our team at Hunarstreet Technologies. As a Process Trainer, you will be responsible for training and coaching our telesales employees to improve production performance. You will participate in the hiring and selection of candidates for production and work closely with our team to implement best practices and coaching techniques.

Responsibilities:


Train new hires on product process, telesales telephone etiquette, and call center requirements.

Identify training needs for existing employees and conduct periodic training sessions to improve overall performance.

Develop and improve process and sales training modules to ensure maximum training efficiency.

Focus on quality assurance and compliance requirements for select client campaigns.

Handle customer inquiries and stay in close contact with reality to understand actual issues encountered by employees on the production floor.

Develop and conduct simulation tests and assessments to evaluate trainees and existing employees.

Keep track of and publish daily reports on trainees and publish weekly reports.

Participate in the hiring and selection of candidates for production and conduct coaching sessions with trainees one-to-one or in groups.

Document training feedback and coaching sessions with proper sign-offs and records management.

Maintain supervision and ensure that all company policies are observed and followed by trainees.

Experience Requirement:

Proven work experience as a Process or Sales Trainer in a Call Center for a minimum of 6 to 9 months.

Training or coaching telesales employees in a US voice process setting is preferred.

Skill Requirement:

Knowledge of MS Office suite with proficiency in MS Excel, Word, and PowerPoint.

Good interpersonal, customer service, verbal, and written communication skills.

Positive and patient approach to work with problems/issues.

Ability to multitask and remain calm under pressure.

Strong coaching and feedback skills with the ability to motivate trainees.

Ability to exhibit a very polite, courteous, and professional approach at all times.