Senior Business Operations Specialist

2 days ago

Bengaluru, Karnataka, India WELLS FARGO BANK Full time
About this Role

Wells Fargo is seeking a Senior Business Operations Specialist to participate in the testing, monitoring, and quality assurance of work performed by CB and CIB Businesses and by CBFCR supporting risk roles. Key responsibilities include:

  • Support the operations of a specific business line
  • Administer programs, projects, or processes specific to the business
  • Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
  • Perform business operations that are administrative in nature
  • Facilitate efficiency, quality, cost-effectiveness of solutions, and escalate concerns related to the assigned operation
  • Provide subject matter knowledge and interpretation of procedures to key business partners
  • Coordinate and monitor implementation and maintenance of processes, procedures, and policies
  • Interact with immediate Strategy and Execution colleagues on operational initiatives
  • Provide support for a variety of diverse support functions for multiple business groups or a specific line of business
  • Ensure effective and appropriate testing, validation, and documentation of review activities for risk programs, risks, and controls according to standards and other applicable policies within Independent Testing.
  • Support and implement less complex initiatives with low to moderate risk and exercise independent judgment to guide risk reporting, escalation, and resolution.
  • Executing substantive testing including - Building Script, Policy and Procedures
  • Perform review activities that will provide reasonable assurance that controls are designed and operating effectively
  • Ensure all review results are stored in standard formats
  • Raise issues to management to ensure Corrective Actions can be created
  • Achieve / exceed the set productivity targets and Quality targets. Complete tasks within process specific TAT
  • Is supportive of the team and contributes to it in an individual capacity
  • Receives feedback openly from others post implementation of learning experiences
  • Adapts to change within the organization with guidance from others
  • Willingly shares knowledge and information on his/her work area
  • Exhibits enthusiasm towards team initiatives
  • Independently 'picks - up' knowledge/skills in one's own area of work
  • Is able to see visible linkages between various issues and scenarios in immediate area of work with guidance.


Required Qualifications

  • 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications

  • 3+ years of relevant experience in regulatory reporting and risk management (includes compliance, financial crimes, operational risk, internal audit, legal, credit risk, market risk, business process management) or 3+ years of financial services industry experience.
  • 3+ years direct experience in regulatory reporting and testing.
  • Knowledge and understanding of financial services industry: compliance, risk management, or audit operations.
  • Knowledge and understanding of regulatory reporting e.g., Federal Reserve, Financial Conduct Authority, OCC, SEC etc.
  • Ability to take on a high level of responsibility, initiative, and accountability.
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
  • Specialized knowledge or prior regulatory compliance testing or review experience.
  • Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations.
  • Experience creating, executing, and documenting compliance, control, and business process testing.
  • Strong critical thinking skills with ability to credibly challenge status quo
  • Demonstrated organizational and time management skills with the ability to manage multiple responsibilities and tasks simultaneously.
  • Sound analytical, critical thinking and problem-solving skills
  • Knowledge and understanding of audit, regulatory compliance, or risk management.
  • Proficiency in Office Suite (Excel, Word, PowerPoint, Outlook) and SharePoint


Job Expectations

  • Bachelor's degree in business, finance or economics.
  • Experience of more than 3+ years
  • Knowledge in Risk management
  • Strong analytical skills
  • Fluency in English (written and verbal)

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