Diesel Generator Service Specialist
5 days ago
**Company Overview:**
We are Urss Techservices Private Limited, a leading provider of diesel generator (DG) set maintenance and repair services. Our team is dedicated to delivering exceptional service quality, ensuring the reliability and performance of DG sets for our customers.
**Job Description:**
The **Service Advisor - Diesel Generators** will be responsible for providing technical support and coordination for DG set maintenance and repairs. Key responsibilities include:
- Customer Interaction & Service Coordination: Act as the primary point of contact for customers regarding DG set maintenance and repairs.
- Technical Support & Diagnosis: Assist customers with troubleshooting minor issues over the phone and provide technical guidance on maintenance schedules, breakdown repairs, and service contracts.
- Workshop & Field Service Coordination: Liaise with service technicians to ensure timely repair and maintenance of diesel generators.
- Warranty & Claims Management: Process warranty claims and ensure proper documentation for approval.
- Customer Satisfaction & Relationship Management: Provide regular updates to customers regarding service status and ensure high levels of customer satisfaction by delivering efficient service.
- Compliance & Safety: Ensure adherence to Cummins service protocols, safety regulations, and environmental guidelines.
**Required Skills and Qualifications:**
- Education: Diploma/Bachelor's Degree in Mechanical/Electrical Engineering or related field.
- Experience: 3+ years in diesel generator servicing, preferably with Cummins DG sets.
- Technical Knowledge: Familiarity with Cummins engines, DG set troubleshooting, and maintenance best practices.
- Soft Skills: Strong communication, customer handling, and problem-solving abilities.
**Benefits:**
- Maternity leaves
- Rewards & recognition
- Performance bonus
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