
Software Support Specialist
1 week ago
This is a critical position within our organization, responsible for providing technical support activities for a software production processing environment. The successful candidate will be involved in installing, maintaining, and supporting application/source code and/or its components and subsystems, including third-party software.
Key Responsibilities- Detecting, diagnosing, and reporting related problems to ensure prompt resolution and minimize downtime.
- Analyzing and resolving incidents, problems, or known errors related to failures in application and supporting software components.
- Providing technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption.
To excel in this role, you will need:
- 7-11 years of experience in Switch, Unix, SQL, and Shell scripting.
- Hands-on experience in automation production support.
- Knowledge of IST Switch and proficiency in troubleshooting complex issues.
- Excellent communication skills and ability to work effectively with cross-functional teams.
We are particularly interested in candidates with experience in:
- FIS products and services.
- The financial services industry.
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