
Retail Operations Manager
2 days ago
We are seeking a highly skilled and experienced professional to lead our retail operations in Gurgaon. The ideal candidate will possess strong leadership skills, a passion for luxury retail, and a proven track record of driving sales and delivering exceptional customer service.
Job Responsibilities:
- Develop and execute sales strategies to increase revenue and achieve targets.
- Build and manage relationships with high-net-worth clients to drive sales of luxury jewelry.
- Foster a positive work environment, motivating and inspiring the team to deliver outstanding customer service.
- Lead by example, engaging with customers to build relationships, provide personalized styling advice, and drive sales.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner.
- Monitor and analyze sales performance, inventory levels, and other key performance indicators to identify opportunities for improvement.
Requirements:
- Proven experience in luxury retail management, with a minimum of 2-4 years of experience in direct luxury sales preferably in Indian designer brands.
- Exceptional ability to sell and engage with high-net-worth clients at a personal level.
- Strong leadership and management skills, with the ability to inspire and motivate a team to achieve sales targets and deliver exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to build rapport with high-net-worth customers.
- Results-oriented with a track record of driving sales and profitability in a high-pressure retail environment.
Additional Information:
- Flexibility to work evenings, weekends, and holidays as needed.
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