Establish Offshore Capability as a Lead Payroll Specialist

2 days ago

Alwar, Rajasthan, India beBeePayroll Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Lead Payroll Specialist

Job Overview:

The Role is pivotal to establishing and growing offshore capability, working closely with counterparts to deliver high-quality managed services.

As a Lead Payroll Specialist, you will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions.

A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

  • Manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
  • Work hands-on as a senior consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
  • Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
  • Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
  • Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
  • Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment
  • Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
  • Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
  • Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
  • Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
  • Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement
  • Provide strategic input into the ongoing development and structure of the India Managed Services team
  • Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes

Employees have a responsibility to adhere to Information Security policies and processes, and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

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