Senior Manager

4 weeks ago


Chennai, Tamil Nadu, India People First Consultants Full time

Job Title: Senior Manager - Business Transformation

Job Summary:

We are seeking a highly skilled Senior Manager to lead our Business Transformation initiatives. The ideal candidate will have a proven track record of successfully leading teams, managing operations, and fostering a positive work environment.

Key Responsibilities:

  • Develop and implement effective business transformation strategies to enhance employee skills and knowledge.
  • Assess training needs, design training programs, and measure the impact of these programs on employee performance and organizational productivity.
  • Work with external training vendors to facilitate training in line with organizational development requirements.
  • Monitor the progress of projects to ensure scope and schedule is met.
  • Implement continuous improvement and process reengineering initiatives to streamline operations, reduce costs, and enhance efficiency.

Requirements:

  • 12 to 15 years of progressively responsible management experience with at least the last 4 years of experience in managing teams in a Senior Managerial role.
  • At least 3 years of experience in a BPO or ITES industry.
  • At least 2 years of experience in Project Management.
  • Good verbal and written communication skills.
  • Minimum Education Qualifications: Graduate.

Preferred Qualifications:

  • Domain: U.S. Healthcare RCM is preferable.
  • At least 2 years of experience with methodologies such as Lean Six Sigma or other process improvement frameworks.
  • At least 2 years of managing L&D team experience.
  • At least 2 years of trainer experience.


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