
Java Application Support Specialist
4 days ago
This role is ideal for proactive problem-solvers with a solid foundation in Java, SQL, and Linux/Unix environments.
Key Responsibilities- Provide first-level technical support for business-critical Java applications.
- Monitor application health and performance using dashboards and alerts.
- Perform basic troubleshooting of issues and escalate to L2/L3 as needed.
- Analyze logs and errors to perform root cause analysis for recurring issues.
- Work on incident and service request tickets within defined SLAs.
- Coordinate with cross-functional teams for issue resolution.
- Maintain documentation for incidents, resolutions, and standard procedures.
- Participate in shift rotations and be available for on-call weekend support.
- Relevant application support experience.
- Hands-on experience with Java-based applications, including basic debugging and log analysis.
- Good knowledge of SQL for querying and data validation.
- Familiarity with Linux/Unix commands and basic scripting.
- Excellent communication and customer service skills.
- Strong analytical and problem-solving abilities.
- Exposure to ITIL practices (incident, problem, and change management).
- Experience with ticketing tools such as ServiceNow or JIRA.
- Familiarity with application monitoring tools like Grafana, Splunk, or AppDynamics.
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Java Application Support Specialist
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Chennai, Tamil Nadu, India MP DOMINIC AND CO Full timeJob Summary - Monitoring of digital applications to identify and address potential issues proactively - Responding to and resolving incidents in a timely manner to minimize user impact - Collaborating with development teams to implement permanent fixes for recurring issues - Providing technical support for digital applications and troubleshooting issues ...