
Chief Retail Operations Manager
2 weeks ago
Key Role: Retail Store Manager
Job Summary:We are seeking a dynamic and experienced Retail Store Manager to drive sales growth, lead a high-performing team, and deliver exceptional customer experiences in our premium jewelry retail stores.
Key Responsibilities:- Sales Development: Drive sales through engagement of customers, cross-selling, upselling, and sharing product knowledge.
- Customer Service: Act as a personal jeweler stylist to the customers and provide recommendations accordingly.
- Team Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Operational Excellence: Review space productivity data and take action to maximize productivity and sales performance.
- Candidate Development: Provide in-store coaching to staff, working alongside them to demonstrate best practices in customer service and product knowledge.
- Experience: 2–3 years of experience in premium fashion/jewelry retail.
- Leadership: Experience managing a team and driving store-level KPIs.
- Possessions: Passion for styling, jewelry, and customer delight.
- Skills: Strong communication, leadership, and problem-solving skills.
If you have the passion for delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity.
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