IVR Quality Assurance Specialist

2 weeks ago

Ghaziabad, Uttar Pradesh, India beBeeIvrTester Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: IVR Quality Assurance Engineer

We are seeking a skilled and experienced IVR Tester to join our team.

This role is responsible for identifying the QA test scenarios, partnering with product and technology partners to deliver a superior user experience with a focus on quality.

The ideal candidate will have 5+ years of experience in software industry with quality assurance, creating test plans, test cases, tracking defects, reporting status to various levels in the organization. Additionally, they should have experience testing Omni Channel (Voice and Chat) Natural language processing (NLP), conversational AI and cognitive solutions.

  • Responsibilities:
  • Create, execute and automate complex functional and regression test scenarios to avoid leaked defects.
  • Ensure test coverage and execution of test cases that exercise all critical inter-system integration points.
  • Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously.
  • Provide feedback on and suggestions for improving QA Procedures to IT Leads.

Required Skills:

  • Quality assurance experience with 5+ years in the software industry.
  • Creating test plans, test cases, tracking defects, reporting status to various levels in the organization.
  • Experience testing Omni Channel (Voice and Chat) Natural language processing (NLP), conversational AI and cognitive solutions.
  • 2+ years experience with automated test tools including Hammer On Demand and/or Hammer Call Master and Selenium WebDriver and/or Playwright.
  • Proficiency in Python, Java, or JavaScript for test automation.

Preferred Qualifications:

  • Familiarity with Text to Speech, Speech to Text.
  • Familiarity with leveraging Postman or SOAP UI for API testing.
  • Experience working in SAFe / Agile.
  • Understanding of Rally for project and test management.

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