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Network Operations Leader

2 weeks ago

Hyderabad, Telangana, India beBeeService Full time ₹ 20,00,000 - ₹ 25,00,000

We are seeking a highly skilled Service Manager to lead and support our network operations team while collaborating closely with our US-based team.

About the Role

  • Client-Focused Incident Management: Serve as the initial point of contact for monitoring network and system alerts across multiple client environments.
  • Offshore Team Support and Management: Oversee and support the offshore network operations team, ensuring they have the resources, guidance, and training needed to perform effectively.
  • Act as the primary point of contact for the offshore team, providing leadership and direction on technical and operational issues.

Key Responsibilities:

  • Monitor and evaluate the performance of the offshore team, providing feedback and fostering a culture of continuous improvement and excellence.
  • Collaborate closely with the US-based team to align network operations strategies, incident management, and process improvements.
  • Facilitate regular communication and coordination between the offshore and US-based teams to ensure consistent service delivery and problem resolution.
  • Ensure effective monitoring, analysis, and resolution of network and system incidents by the offshore team, focusing on high-quality service delivery.
  • Develop and implement processes and best practices to enhance the efficiency and effectiveness of both offshore and US-based operations.

Requirements

  • 5+ years of experience in network operations or IT support, with significant experience managing or supporting offshore teams in a leadership capacity.
  • Demonstrated experience in overseeing global or distributed teams, with a proven ability to coordinate and collaborate effectively across different time zones and cultures.
  • Strong knowledge of network technologies including Fortinet, Aruba, Cisco, and SonicWall systems, with a comprehensive understanding of compute, network, storage, and backup systems.

Skills and Qualifications:

  • Exceptional leadership and management skills, including the ability to mentor, guide, and support team members across different regions while driving performance and growth.
  • Strong analytical and problem-solving skills, with the ability to analyze performance data, identify trends, and implement effective solutions to enhance network operations.