Customer Retention Specialist

3 weeks ago


Jaipur, Rajasthan, India VAIBHAV GLOBAL LIMITED Full time
Customer Retention Specialist

As a key member of the Customer Experience Team at Vaibhav Global Limited, you will play a pivotal role in delivering the customer retention strategy. Your primary objective will be to develop and execute innovative approaches to engage with customers, drive loyalty, and foster a positive brand experience across TV, digital, and web channels.

You will work closely with cross-functional teams, including TV, marketing, and digital, to design and implement customer-centric initiatives that drive retention, recency, frequency, and value. Your analytical skills will be essential in analyzing customer behavior, identifying trends, and recommending data-driven strategies to enhance customer satisfaction and loyalty.

Key responsibilities will include:

  • Developing and executing customer retention strategies across multiple channels
  • Collaborating with TV, marketing, and digital teams to design and implement customer-centric initiatives
  • Analyzing customer behavior and recommending data-driven strategies to enhance customer satisfaction and loyalty
  • Managing budgets and ROI for customer retention initiatives

Core skills required for this role include:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in MS Excel, SQL, and/or R

At Vaibhav Global Limited, we offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and results-driven individual with a passion for customer experience, we encourage you to apply for this exciting opportunity.



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