
Business Operations Specialist
4 days ago
At our company, we're scaling fast and building a beloved brand. We're looking for someone who is enthusiastic and enjoys all things business & operations.
- Solve high-impact, cross-functional problems that don't have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes.
- Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools.
- Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design.
- Drive revenue and capacity planning, working with the team leads to ensure resources and targets are aligned.
- Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making.
Key Skills:
- Love all things business and sales and don't shy away from getting your hands dirty to get the job done.
- Can context-switch between domains (support → sales → CX) without losing depth.
- Comfortable with early stage startup imperfections and able to operate in disorder.
- Extremely high agency and adaptability to make things happen.
What You'll Do:
This is a true generalist business role that involves working closely with founders on cross-functional initiatives. It's an intense, always on, high impact role. If you enjoy juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you.
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