Sales Operations Specialist

3 days ago


Kolkata, West Bengal, India Rently Full time

We are seeking a detail-oriented and analytical Sales Operations Specialist to support our revenue-generating teams. As a key member of our team, you will ensure data integrity, streamline sales processes, and provide actionable insights that drive the success of our go-to-market (GTM) strategies.

About the Role:

In this role, you will play a pivotal role in improving sales performance, operational efficiency, and alignment with business objectives. Your contributions will directly impact sales growth, team productivity, and the effective execution of GTM initiatives.

Main Responsibilities:
  • Data Integrity & Tool Management: Ensure data accuracy and integrity within Salesforce and other GTM tools (e.g., Sales Engagement platforms, Gong, Confluence, Google Docs). Proactively identify and implement process improvements to enhance data quality and operational effectiveness.
  • Reporting & Analytics: Develop and maintain reports and dashboards using Salesforce and other tools to track campaign progress, identify trends, and measure team success. Provide data-driven insights to inform decision-making and optimize sales performance.
  • Process Optimization & Documentation: Support and optimize sales workflows, ensuring operational efficiency. Document and maintain up-to-date sales processes, procedures, and best practices.
  • Cross-Functional Collaboration: Partner with Sales, Marketing, and Customer Success to improve lead qualification processes, evaluate campaign performance, and enhance overall sales effectiveness.
  • Tool Administration: Perform basic administration tasks and onboarding for key sales tools (e.g., Salesforce, Sales Engagement platforms, Gong, Dialpad).
  • Performance Analysis & Project Support: Assist with ad hoc analyses, variance reports, and other performance assessments against key metrics. Support day-to-day problem resolution and continuous efficiency improvements.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proficiency with Salesforce (or similar CRM) and experience in Sales Operations, business strategy, or process improvement.
  • Experience with reporting tools (e.g., Excel, Google Sheets).
  • Demonstrated analytical and problem-solving skills.
  • Proven ability to manage multiple tasks with attention to detail.
  • Strong collaboration and communication skills, with the ability to work effectively across teams.
  • Proficiency in Microsoft Word/Google Docs and strong skills in Microsoft Excel/Google Sheets.
PREFERRED QUALIFICATIONS:
  • Experience creating and maintaining Salesforce reports and dashboards.
  • Familiarity with Sales Engagement tools and creating/optimizing sequences.
  • Strong communication skills with experience presenting to senior executives.
  • End-to-end project management experience.
  • Ability to translate data into actionable insights to drive strategic decisions.


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