Senior User Experience Specialist

18 hours ago

Guntur, Andhra Pradesh, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 10,50,000

Delivering Exceptional Customer Experiences

About the Role

This is a pivotal position that involves being the primary point of contact for users on our app. As such, you will be responsible for addressing their queries, resolving complaints, and ensuring they have an outstanding experience with our services.

The role demands prompt responses to customer inquiries via various channels, including chat, calls, and email. This includes assisting users with app usage, account issues, payments, and services.

You will also need to provide empathetic guidance and support to users seeking help with astrology-related sessions and app features.

  • Troubleshoot and resolve customer issues in a timely manner.
  • Maintain accurate records of customer interactions and feedback for process improvement.

Collaboration with other departments (Tech, Operations, Product) is essential in addressing recurring issues and enhancing user satisfaction.

Your goal should be to achieve high levels of customer satisfaction and contribute to a positive brand image.

Requirements
  • Bachelor's degree in any discipline, with Business Administration or Communication being preferred.
  • A minimum of 1-3 years' experience in customer support/executive roles, preferably within the app or tech industry.
  • Excellent verbal and written communication skills in English, with knowledge of additional regional languages being an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities are essential.
  • An empathetic and patient mindset is necessary for this role.
  • Familiarity with CRM tools, such as Salesforce or ZOHO, is a plus.

We are looking for someone who can adapt to flexible shifts as per business needs.

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