Senior Implementation Engineer

1 month ago

Bengaluru, Karnataka, India Amadeus Full time

Job Title

Implementation Senior Engineer

Job Summary

We are seeking an experienced Implementation Senior Engineer to join our team in Mumbai. As a key member of our implementation team, you will be responsible for leading large project implementations and providing advanced product knowledge, installation, and infrastructure skills.

Key Responsibilities

  • Lead implementation and rollout of common use and self-service products and infrastructure
  • Facilitate customer testing phases, including Airline Acceptance Testing, UAT, SAT, OAT, etc.
  • Collect and document specific customer data, functional, and technical implementation requirements
  • Understand airport IT systems, peripherals, and software development lifecycles or other relevant experiences
  • Knowledge of Common Use products or other relevant experiences
  • Conduct analysis and contribute to joint product design efforts
  • Support other teams involved in the SDLC: Business Analyst, QAs, etc.
  • Perform commissioning activities of self-service equipment prior to airline testing
  • Demonstrate initiative in contributing to problem-solving, design solutions, and team goals
  • Confident in technical skills and demonstrate substantial independence in the technical area
  • Conduct unit and package tests of the software to ensure a level of quality in line with the Amadeus guidelines
  • Support, work together with Operations team and customer service teams in case of issues, cutovers, etc.

Requirements

  • Advanced product knowledge, installation, and infrastructure skills
  • Leadership, problem-solving, and customer service and relationship management skills
  • Knowledge of software development lifecycles (SDLC) from preliminary system analysis to tests and deployment
  • Ability to document interfaces and manage interfaces across each product scope of project
  • Ability to document test plans and test cases for each product in scope of project
  • Strong relationships with customers and ability to ensure high levels of customer satisfaction and nurture future business opportunities

About Amadeus

Amadeus is an equal opportunity employer and aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry. We foster a culture of belonging and fair treatment, attract the best talent from all backgrounds, and strive to be a role model for an inclusive employee experience.

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