Senior Implementation Engineer

4 weeks ago

Bengaluru, Karnataka, India Q2 Full time

About Q2

At Q2, we're passionate about building strong, diverse communities by strengthening their financial institutions. We deliver our mobile banking platform and technology solutions globally to over 22 million end users across 1,300 financial institutions and fintech clients.

Job Summary

We're seeking a skilled Senior Implementation Engineer to join our team. As a key member of our implementation team, you'll partner with clients and internal teams to understand business requirements and direct configuration duties.

Responsibilities

  • Develop and perform quality assurance check points within your team to ensure quality and timely delivery
  • Take ownership of your team's business results by developing and leading training and execution plans
  • Monitor and impact key metrics and efficiencies
  • Problem-solve routine to complex issues
  • Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
  • Provide Level 2 and 3 support to other team members
  • Create and implement tools that increase quality, security, and productivity
  • Track status and provide updates in relation to overall implementation process
  • Ensure all security, availability, confidentiality, and privacy policies and controls are adhered to

Requirements

  • Bachelor's Degree in a related field or equivalent experience
  • Typically requires 5+ years of related work experience
  • Strong MS SQL skills, including understanding of DB design and TSQL query language as related to Enterprise software configuration, installation, and debugging
  • Operating System, Hardware configuration, and Network troubleshooting skills required with packet analysis valued
  • Configuration and deployment experience with Web Services
  • Some knowledge of HTML helpful
  • Data migration experience a plus
  • VMware experience valuable
  • Experience with Python and other scripting languages
  • Familiarity with iOS and Android mobile applications platforms helpful
  • Strong troubleshooting, diagnostic, and analytical skills
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • A relentlessly positive disposition
  • Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion
  • Ability to train individuals 1-on-1 and in a classroom environment
  • The ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Strong written and oral communication skills, including communication of technical concepts to non-technical individuals
  • Financial Services and Enterprise Software experience beneficial but not required

What We Offer

  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs – "You Earned it"

How We Give Back to the Community

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our website.

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