Back Office Production Executive

4 days ago

Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 90,00,000 - ₹ 1,20,00,000
Back Office Operations Manager

Job Description:

The Back Office Operations Manager plays a pivotal role in ensuring the seamless execution of day-to-day back-office production tasks. This position is responsible for implementing processes that guarantee attainment of customer service level agreements, as well as meeting company profitability targets.

Key Responsibilities:

  • Lead designated projects to meet or exceed gross margin targets.
  • Direct all production projects to meet or exceed client Service Level Agreements.
  • Manage budgets for assigned projects.
  • Develop and maintain production metrics.
  • Assign Assistant Managers and Supervisors to projects.
  • Reinforce productivity standards to meet financial goals.
  • Create bonus incentive plans for production personnel.
  • Deliver presentations on project quality, productivity, and financial performance.
  • Foster excellent customer relationships.
  • Utilize Business Process Management Systems to control back office operations.

Required Skills and Qualifications:

  • High School Diploma or equivalent.
  • Bachelor's Degree preferred.
  • At least 8 years of back office field experience, including 4 years in a supervisory role and 2 years in a management role.
  • Excellent leadership and mentoring skills.
  • Excellent written and verbal communication skills.
  • Extensive knowledge of Back Office procedures and principles.
  • Demonstrated analytical/problem-solving skills.
  • Excellent multi-tasking skills.
  • Excellent interpersonal skills.
  • Organized with attention to detail.

Benefits:

  • Competitive compensation package.
  • Comprehensive benefits program.
  • Opportunities for career growth and development.

Others:

  • Ability to resolve customer complaints and issues while maintaining a professional demeanor.
  • Ability to coach and mentor Back Office staff.

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