Reservation Process Specialist

1 week ago

Meerut, Uttar Pradesh, India beBeeReservations Full time ₹ 4,20,000 - ₹ 4,80,000
Job Description:

As a Reservations Executive, you will be responsible for managing reservations across various channels, handling guest communication, and maintaining accurate data on property management systems. Your goal will be to set up an end-to-end reservations process and create the foundation for growth in our dynamic hospitality start-up.

Key Responsibilities:
  • Manage reservations across online travel agencies, direct bookings, and offline channels.
  • Handle guest communication via phone, email, and messaging platforms.
  • Maintain accurate data on property management systems and online travel agency extranets.
  • Verify property listings and ensure rates, availability, and content are updated.
  • Create standard operating procedures, email templates, and booking process documents.
  • Review guest communication for tone and accuracy.
  • Coordinate with property managers for smooth check-ins and special requests.
  • Maintain daily, weekly, and monthly booking and revenue reports.
Required Skills and Qualifications:
  • Educational background in hotel management or related field.
  • Minimum 3 years of experience in reservations or front office in hospitality.
  • Strong understanding of online travel agency extranets (Booking.com, Agoda, Airbnb, etc.).
  • Understanding of property management systems and rate management.
  • Excellent communication skills (English; other languages an asset).
  • Proficiency in Microsoft Excel, Google Sheets, and email drafting.
  • Attention to detail, proactivity, and willingness to learn in a fast-paced environment.
What We Offer:
  • A competitive salary package.
  • Direct mentorship from our founder.

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