Be Part of Our Team as a Customer Service Expert

1 week ago


Erode, Tamil Nadu, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 80,00,000
Job Title: Customer Service Representative

We are seeking a highly skilled and experienced customer service representative to join our team. As a customer service representative, you will be responsible for providing first-class, professional customer service via phone calls.

Your key responsibilities will include:

  • Assessing and resolving customer inquiries primarily over the telephone, ensuring resolution at the first point of contact.
  • Managing and updating customer interactions daily, generated through workflows and queues, on an account-wise basis.

You will utilize sound judgment and make decisions within established procedures for each service request.

In addition, you will adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.

Requirements:
  • Strong verbal and written communication skills
  • Neutral accent and good adoption to US culture
  • Ability to resolve customer queries in the first point of contact
  • Professional, courteous, friendly, and empathetic approach
  • Active listening skills
  • Good data entry & typing skills
  • Ability to multi-task

We are looking for someone who is able to work effectively in a fast-paced environment and maintain accurate records.

If you have experience in customer service and possess the required skills, please apply for this exciting opportunity.



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