Technical Support Specialist

4 days ago

Pune, Maharashtra, India beBeeTroubleshooting Full time ₹ 90,00,000 - ₹ 1,20,00,000
About the Role

This position entails providing advanced technical support to end-users. The ideal candidate will have experience in troubleshooting Microsoft 365 applications, managing IT infrastructure readiness, and maintaining asset inventory.


Key Responsibilities:
  • Handle escalated support tickets from engineers and ensure timely resolution.
  • Provide advanced troubleshooting and support for the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, etc.).
  • Support IT infrastructure readiness for new deployments, relocations, and upgrades.
  • Deliver day-to-day end-user support, including hardware/software issues and system access.
  • Maintain and manage asset inventory records and ensure data accuracy.
  • Prepare and manage Excel-based reports for asset tracking, support metrics, and performance analysis.
  • Collaborate with cross-functional teams to ensure seamless IT service delivery.
  • Document solutions and contribute to the knowledge base for recurring issues.

Required Skills & Qualifications:
  • 25 years of experience in IT support, with at least 1 year in an L2 role.
  • Hands-on experience with ticketing tools (e.g., ServiceNow, Jira, Freshdesk, Fresh service).
  • Strong knowledge and troubleshooting skills in Microsoft 365 applications.
  • Experience in IT infrastructure setup and readiness.
  • Familiarity with asset inventory management systems.
  • Proficiency in Microsoft Excel for reporting and data analysis.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and mentor support staff.

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