ServiceNow ITOM Systems Developer
2 weeks ago
We are seeking an experienced ITOM systems developer to join our dynamic team at QBrainX. As a key member of our ITOM development team, you will be responsible for designing, developing, and implementing ITOM solutions using industry-leading tools such as ServiceNow with ITOM platforms.
Key Responsibilities:- Design, develop, and implement scalable ITOM solutions using industry-leading tools such as ServiceNow with ITOM platforms.
- Work with business and technical teams to understand requirements and translate them into functional ITOM solutions.
- Customize and configure ITOM platforms to meet specific business and operational needs, ensuring they integrate smoothly with other enterprise systems.
- Implement monitoring and event management processes to detect, report, and resolve IT issues proactively across key ITOM modules.
- Design, build, and maintain workflows and automation scripts to improve operational efficiency and reduce manual intervention.
- Support incident, change, and problem management processes, ensuring effective resolution and continuous improvement of IT services.
- Perform regular system maintenance, including upgrades, patches, and troubleshooting for ITOM solutions.
- Collaborate with cross-functional teams to integrate ITOM tools with existing ITSM (IT Service Management) solutions and cloud platforms.
- 5+ years of experience as an ITOM developer or in a similar IT operations-related role.
- Strong knowledge of ITOM tools such as ServiceNow or similar ITSM/ITOM platforms.
- Proficiency in automating IT operations processes using scripting languages like JavaScript, PowerShell, or Python.
- In-depth understanding of ITIL processes and their implementation in ITOM platforms.
- Expertise in Event Management, Discovery, Service Mapping, Orchestration, and CMDB modules.
- Familiarity with cloud platforms such as AWS, Azure, or GCP, and their integration with ITOM tools.
- Ability to work independently as well as part of a team in a fast-paced, collaborative environment.
Our estimated salary range is between $100,000 - $140,000 per annum, depending on your level of experience and qualifications. We also offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
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