ServiceNow ITOM Systems Developer

2 weeks ago


Delhi, Delhi, India QBrainX Full time
ServiceNow ITOM Systems Developer

We are seeking an experienced ITOM systems developer to join our dynamic team at QBrainX. As a key member of our ITOM development team, you will be responsible for designing, developing, and implementing ITOM solutions using industry-leading tools such as ServiceNow with ITOM platforms.

Key Responsibilities:
  • Design, develop, and implement scalable ITOM solutions using industry-leading tools such as ServiceNow with ITOM platforms.
  • Work with business and technical teams to understand requirements and translate them into functional ITOM solutions.
  • Customize and configure ITOM platforms to meet specific business and operational needs, ensuring they integrate smoothly with other enterprise systems.
  • Implement monitoring and event management processes to detect, report, and resolve IT issues proactively across key ITOM modules.
  • Design, build, and maintain workflows and automation scripts to improve operational efficiency and reduce manual intervention.
  • Support incident, change, and problem management processes, ensuring effective resolution and continuous improvement of IT services.
  • Perform regular system maintenance, including upgrades, patches, and troubleshooting for ITOM solutions.
  • Collaborate with cross-functional teams to integrate ITOM tools with existing ITSM (IT Service Management) solutions and cloud platforms.
Required Skills & Qualifications:
  • 5+ years of experience as an ITOM developer or in a similar IT operations-related role.
  • Strong knowledge of ITOM tools such as ServiceNow or similar ITSM/ITOM platforms.
  • Proficiency in automating IT operations processes using scripting languages like JavaScript, PowerShell, or Python.
  • In-depth understanding of ITIL processes and their implementation in ITOM platforms.
  • Expertise in Event Management, Discovery, Service Mapping, Orchestration, and CMDB modules.
  • Familiarity with cloud platforms such as AWS, Azure, or GCP, and their integration with ITOM tools.
  • Ability to work independently as well as part of a team in a fast-paced, collaborative environment.

Our estimated salary range is between $100,000 - $140,000 per annum, depending on your level of experience and qualifications. We also offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.



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