Executive Customer Relationship Manager

21 hours ago


Tiruchi, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Customer Experience Executive

About the Role

We are seeking a skilled Customer Experience Professional to join our organization. As a key member of our customer service team, you will be responsible for ensuring that our customers have a seamless and positive experience with our brand.

Key Responsibilities:
  1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
  2. Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
  3. Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
  4. Collaborate with cross-functional teams (e.g., Business, Product, Support) to ensure customers have a smooth experience.
  5. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware.
  6. Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.
Requirements
  • Education: Graduation in any field.
  • 1-3 years of experience in customer service, preferably in the E-commerce sector.
  • Proven experience in customer service or a related field.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving and decision-making abilities.
  • Technical Skills: Proficient in using customer service software and other relevant tools.
  • Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.

We value candidates who possess excellent communication and problem-solving skills, and are passionate about delivering exceptional customer experiences.

Please note that this job description is not an exhaustive list of responsibilities, and you may be required to perform additional tasks as needed.



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