Strategic Adoption Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeAdoption Full time ₹ 15,00,000 - ₹ 20,00,000
Job Overview

We are seeking a dynamic Specialist to drive impactful customer engagements through webinars, tailored training sessions, and compelling content development.

This role will play a key part in accelerating product adoption and maximizing customer success by driving strategic insights and best practices.

Key Responsibilities:
  • Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency.
  • Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas.
  • Tailored Customer Onboarding: Provide customized onboarding experiences offering strategic insights and best practices to ensure immediate and ongoing product value realization.
  • Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users ensuring comprehensive understanding and maximized adoption.
  • Proactive Customer Support: Identify and address customer challenges proactively collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences.
  • Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies ensuring alignment and effectiveness.
Qualifications:
  • Experience: Prior experience with a background in Solution Engineering, Onboarding, or closely related functions is highly preferred.
  • Communication Skills: Strong communication and presentation skills capable of conveying technical concepts clearly to diverse audiences.
  • Technical Proficiency: Technical proficiency including ITIL certification or equivalent knowledge of IT service management understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), familiarity with APIs and identity management systems like Active Directory.
Skills Inventory:
  • Webinar & product training delivery
  • Content development (presentations, resources)
  • Tailored customer onboarding & enablement
  • Strong communication & presentation skills
  • ITIL / ITSM knowledge
  • Networking fundamentals (TCP/IP, DNS, VPN, firewalls)
  • APIs & identity management (e.g., Active Directory)
  • Customer problem-solving & issue resolution
  • Cross-functional collaboration

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