
Collections Professional
2 days ago
A Process Advisor is a key professional responsible for collaborating with customers to negotiate repayment arrangements on outstanding loans/credit card payments.
This role involves providing excellent customer service, adherent to company policies and procedures, by responding and resolving customer requests and inquiries effectively.
- Key responsibilities include collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes.
- Collaboration across functional projects and initiatives to support the broader business operations team.
- Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance.
Benefits:
- Opportunity to work in a dynamic environment with a focus on customer-centric approach.
- Chance to develop strong relationships with customers and internal stakeholders.
- Contribution to the growth and success of the business through effective collections and risk management.
Requirements:
- Previous experience in a customer-facing service environment.
- Ability to communicate effectively with customers and stakeholders.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and meet deadlines.
Essential Skills:
- Risk and controls.
- Change and transformation.
- Business acumen.
- Strategic thinking.
- Digital and technology.
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