Strategic Program Manager for E-commerce Excellence

1 week ago


Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time
About ADCI - BLR 14 SEZ - F07

At ADCI - BLR 14 SEZ - F07, we strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - we continue to grow and evolve as a world-class e-commerce platform.

The Retail Business Services (RBS) organization is an integral part of our online product lifecycle. The team is designed to ensure we remain competitive in the online retail space with the best product information. The team's primary role is to create and enhance retail Amazon online catalog, fix products, fulfillment and post buying related defects, improve the selling partner experience and boost store operations efficiency by driving down cost of operations.

Key Responsibilities

As a Program Manager, you will:

Develop end-to-end business strategy, customer experience & offering for expansions

Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams

Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams

Define, measure and present metrics and reports to leadership teams

Effectively engage with customers to manage and resolve issues

Troubleshoot and drive resolutions with Product teams

Requirements

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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