Senior Process Lead
3 weeks ago
**Job Summary**
We are seeking a seasoned Technical Operations Manager to oversee the daily performance of our Production Specialists, resolve technical escalations, and develop technical capabilities within the team.
The ideal candidate will have a strong understanding of process delivery, problem-solving skills, and excellent communication abilities. They will be responsible for ensuring compliance with service agreements, managing technical roadblocks, and providing product support and resolution to clients.
In this role, you will also be expected to mentor and guide Production Specialists on improving technical knowledge, develop and conduct trainings, and stay current with product features, changes, and updates.
**Key Responsibilities**
- Spearhead process delivery by overseeing the daily performance of Production Specialists
- Resolve technical escalations through effective diagnosis and troubleshooting of client queries
- Develop and maintain technical capabilities within the team
- Mentor and guide Production Specialists on improving technical knowledge
- Develop and conduct trainings to bridge skill gaps and improve operational excellence
**Requirements**
To succeed in this role, you will need:
- Strong understanding of process delivery and problem-solving skills
- Excellent communication and stakeholder management abilities
- Ability to manage multiple priorities and deadlines
- Strong technical skills, including proficiency in tools and systems
**What We Offer**
As a Technical Operations Manager at Wipro, you can expect a competitive salary of $120,000 - $180,000 per annum, depending on location and experience.
Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, and paid time off.
**About Us**
Wipro is a leading IT consulting and business process services company that helps clients navigate complex digital transformation journeys.
We are committed to creating a culture of innovation, inclusivity, and excellence, and we welcome talented individuals who share our values.
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