Technical Application Specialist
1 week ago
We are seeking a skilled Technical Application Specialist to join our team at Getinz. As a key member of our application support team, you will provide high-quality technical assistance to internal users, ensuring timely resolutions to application issues.
This is an exciting opportunity for a seasoned professional with 5+ years of experience in application support, L1 and L2 support roles, and expertise in SQL, AWS cloud services, and communication. If you possess strong analytical skills, a focus on diagnosing and resolving complex issues, and the ability to work effectively in a fast-paced environment, we encourage you to apply.
Key Responsibilities:- L1 & L2 Application Support: Provide first and second-level support, troubleshooting application issues, and escalating as necessary.
- Customer Engagement: Collaborate with internal users to understand issues and ensure timely resolutions.
- Application Monitoring: Monitor and maintain application performance, proactively addressing potential issues.
- Incident Management: Log and manage incidents using a ticketing system, ensuring resolution within SLA timelines.
- SQL Query Support: Use SQL queries to troubleshoot and resolve application issues, and assist with data extraction for reporting.
- AWS Cloud Support: Provide support for applications hosted on AWS, ensuring optimal performance and resolving cloud-related issues.
- Collaboration: Work with cross-functional teams to resolve complex issues and contribute to process improvements.
- Documentation: Maintain and update support documentation, runbooks, and knowledge base articles.
To be successful in this role, you should have:
- 5+ years of experience in application support with expertise in L1 and L2 support roles.
- Proficiency in SQL for troubleshooting, query writing, and data analysis.
- Hands-on experience with AWS cloud services for application support.
- Strong verbal and written communication skills for interacting with technical and non-technical users.
- Strong analytical skills with a focus on diagnosing and resolving complex issues.
We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, and a range of benefits including:
- Health insurance.
- Dental insurance.
- Vision insurance.
- Retirement plan.
- Paid time off.
Getinz is a leading provider of innovative solutions for the technology industry. We are committed to delivering exceptional results and providing opportunities for growth and development to our employees.
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