Technical Application Specialist

1 week ago


Chennai, Tamil Nadu, India Getinz Full time
Job Description

We are seeking a skilled Technical Application Specialist to join our team at Getinz. As a key member of our application support team, you will provide high-quality technical assistance to internal users, ensuring timely resolutions to application issues.

This is an exciting opportunity for a seasoned professional with 5+ years of experience in application support, L1 and L2 support roles, and expertise in SQL, AWS cloud services, and communication. If you possess strong analytical skills, a focus on diagnosing and resolving complex issues, and the ability to work effectively in a fast-paced environment, we encourage you to apply.

Key Responsibilities:
  • L1 & L2 Application Support: Provide first and second-level support, troubleshooting application issues, and escalating as necessary.
  • Customer Engagement: Collaborate with internal users to understand issues and ensure timely resolutions.
  • Application Monitoring: Monitor and maintain application performance, proactively addressing potential issues.
  • Incident Management: Log and manage incidents using a ticketing system, ensuring resolution within SLA timelines.
  • SQL Query Support: Use SQL queries to troubleshoot and resolve application issues, and assist with data extraction for reporting.
  • AWS Cloud Support: Provide support for applications hosted on AWS, ensuring optimal performance and resolving cloud-related issues.
  • Collaboration: Work with cross-functional teams to resolve complex issues and contribute to process improvements.
  • Documentation: Maintain and update support documentation, runbooks, and knowledge base articles.
Requirements

To be successful in this role, you should have:

  • 5+ years of experience in application support with expertise in L1 and L2 support roles.
  • Proficiency in SQL for troubleshooting, query writing, and data analysis.
  • Hands-on experience with AWS cloud services for application support.
  • Strong verbal and written communication skills for interacting with technical and non-technical users.
  • Strong analytical skills with a focus on diagnosing and resolving complex issues.
Benefits

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, and a range of benefits including:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Retirement plan.
  • Paid time off.
About Getinz

Getinz is a leading provider of innovative solutions for the technology industry. We are committed to delivering exceptional results and providing opportunities for growth and development to our employees.



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