Customer Experience Specialist
6 days ago
About Movate
Movate, a digital technology and customer experience services company, is committed to driving client outcomes with agility and innovation.
Our diverse talent of over 11,700 full-time employees across 20 global locations enables us to deliver exceptional services to ambitious companies.
Job Description
- We are seeking an experienced Technical Support Engineer to join our team.
- The ideal candidate will be responsible for configuring and troubleshooting our product to resolve customers' technical issues.
Responsibilities:
- Configuration and Troubleshooting: Resolve customers' technical issues by configuring and troubleshooting our product.
- Liaison Role: Act as the liaison between customers and internal teams, ensuring seamless communication and issue resolution.
- Complex Networking Environment: Work in complex networking environments, utilizing expertise to resolve technical issues efficiently.
Required Skills and Qualifications:
- Excellent Communication Skills: Effective communication with customers and internal teams is essential.
- Critical Thinking and Decision-Making: Make accurate decisions and demonstrate critical thinking skills to resolve complex technical issues.
- Self-Motivation and Pressure Handling: Work under pressure, remaining motivated and focused on delivering excellent results.
- Internet Troubleshooting: Capable of handling internet troubleshooting issues related to computers, applications, basic networking, LAN, and WAN technologies.
- Logical Reasoning and Computer Proficiency: Demonstrate logical reasoning and possess computer proficiency basics, understanding hardware and software fundamentals.
Company Culture:
Movate values diversity, innovation, and employee growth. We offer opportunities for professional development and encourage our employees to contribute to our success.
What We Offer:
- A dynamic work environment with opportunities for growth and development.
- A collaborative team culture that values employee contributions.
- A competitive compensation package with benefits.
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