Customer Service and Sales Support Representative
2 days ago
About Our Role
We're seeking a skilled professional to join our team as a Customer Service and Sales Support Agent. This role involves fostering strong relationships with customers, guiding them through the process, and ensuring their needs are met.
This position requires excellent communication skills, a warm and engaging personality, and the ability to work in a fast-paced environment. The successful candidate will be confident, proactive, and highly process-driven, with a strong focus on delivering exceptional customer experiences.
Key Responsibilities:
- Lead Nurturing: Call customers who have requested repair quotes to guide them through the process, answer questions, and encourage them to confirm bookings.
- Outbound Calls: Make high-volume outbound calls to warm leads (no cold calling).
- Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.
- Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.
- Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.
- Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.
What We're Looking For:
- Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).
- Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.
- Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.
- Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.
- Proactive: Takes initiative to chase missing information and keep deals moving forward.
- Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.
-
Customer Service Representative
1 week ago
Kottayam, Kerala, India beBeeCustomerService Full time ₹ 3,50,000 - ₹ 6,00,000Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team.About the RoleThis is an exciting opportunity for a customer-focused individual to provide exceptional service to our clients. As a Customer Service Representative, you will be responsible for responding to customer...
-
Customer Service Representative
3 days ago
Kottayam, Kerala, India beBeeHospitality Full time ₹ 6,00,000 - ₹ 8,00,000Customer Service Representative Job SummaryThe Customer Service Representative is responsible for delivering exceptional customer experiences to members and guests at the club. This role focuses on floor service, order taking, guest engagement, and ensuring that all dining interactions reflect the club's standards of hospitality and excellence.Main...
-
Support Services Representative
2 days ago
Kottayam, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Support Services RepresentativeWe are seeking a highly skilled and dedicated individual to join our team as a support services representative. This role plays a vital part in delivering exceptional customer experiences and fostering meaningful relationships with learners.The key responsibilities of this position include:Ensuring seamless...
-
Customer Service Representative Position
3 days ago
Kottayam, Kerala, India beBeeAdministration Full time ₹ 4,20,000 - ₹ 5,80,000Job Title: Customer Service RepresentativeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a customer service representative. In this role, you will be responsible for providing exceptional customer support and ensuring that our clients receive the highest level of service.Required Skills and QualificationsGraduation...
-
Global Sales
3 days ago
Kottayam, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000We are seeking a Sales & Customer Service Representative to drive business growth in global markets. As a key team member, you will be responsible for identifying new sales opportunities, managing customer relationships, and executing sales strategies.Responsibilities:Contact prospects to present products and services and negotiate dealsClosing sales and...
-
Senior Customer Support Representative
3 days ago
Kottayam, Kerala, India beBeeProfessional Full time ₹ 6,00,000 - ₹ 12,00,000Customer Service ProfessionalWe provide exceptional customer experience solutions to leading real estate marketing companies, serving thousands of agents in Canada.This role is ideal for a skilled professional who can work independently and utilize their interpersonal skills effectively. As a senior customer support representative, you will work with clients...
-
Customer Service Representative
5 days ago
Kottayam, Kerala, India beBeeTeleCaller Full time ₹ 10,00,000 - ₹ 15,00,000Job Description:We are seeking a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to prospective customers, handling inbound queries, and promoting our products and services. You should have excellent communication skills and a passion for customer service.Key Responsibilities:- Make...
-
Sales and Service Representative
1 day ago
Kottayam, Kerala, India beBeeCustomeroriented Full time ₹ 4,50,510 - ₹ 6,23,510Job OverviewAs a Store Assistant, you play a pivotal role in driving sales and delivering exceptional customer experiences. Your proactive approach will ensure customers receive tailored solutions to meet their needs.Key Responsibilities:Engage with customers to understand their requirements and provide personalized support.Maintain knowledge of current...
-
A Rewarding Career in Customer Service
8 hours ago
Kottayam, Kerala, India beBeeService Full time ₹ 6,00,000 - ₹ 12,00,000Customer Service Representative Job DescriptionThis role is ideal for individuals passionate about delivering exceptional service and making a positive impact.We are seeking a talented Customer Service Representative to join our dynamic team, where you will have the opportunity to build a rewarding career in customer service.Your key responsibilities will...
-
Customer Service Representative
13 hours ago
Kottayam, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000Customer Support RoleWe are seeking a skilled Candidate with 0-2 years of experience in customer support, eager to make a significant impact in the banking and financial services sector.The ideal candidate will have excellent communication skills in English, both verbal and written, strong problem-solving abilities, and a customer-centric mindset.The...
