
Technical Security Expert
1 week ago
We safeguard our digital world by providing expert cybersecurity solutions.
Job RoleYou will form a strategic partnership with clients to mitigate risks and troubleshoot technical issues. You will engage proactively and reactively with clients to address their technology needs.
- Provide proactive/reactive technical assistance to high-profile clients
- Manage support cases to ensure issues are documented, tracked, resolved, and follow-ups are done in a timely manner
- Conduct root cause analysis for technical issues
By delivering timely and effective technical support, you will significantly contribute to client satisfaction and success. Your work will align with our mission of being the trusted cybersecurity partner.
Essential QualificationsTo excel in this role, you will need:
- 5+ years of experience in client-facing, technical support roles
- Excellent written and verbal communication skills
- Expertise in TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP)
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