
Digital Platform Support Associate
2 days ago
About the Position
We are seeking a highly skilled Technical Support Specialist to provide expert assistance with IT, digital operations and website management. This role is ideal for a detail-oriented problem-solver who enjoys improving systems and managing digital platforms.
Key Responsibilities
- Offer remote technical support for IT-related issues, file sharing, and troubleshooting.
- Provide expert advice on IT, data storage, payroll software, and email organization.
- Streamline email management, cloud storage, data organization, and software license tracking.
- Ensure data security through antivirus, firewall systems, and safe IT practices.
- Manage and update the company website (Wix platform) regularly.
- Develop and maintain an Excel-based career tracking sheet and organize resumes received via the website.
- Maintain and update the company LinkedIn profile with latest news and project content.
- Review and implement OneDrive file organization across the team; perform monthly staff OneDrive checks and submit weekly reports.
- Publish website updates for marketing review and quarterly project content on website/LinkedIn.
Requirements
- Proven experience in IT support, cloud storage, and website management.
- Familiarity with Wix, Office 365, OneDrive, and Google Workspace.
- Knowledge of general cybersecurity best practices.
- Strong organizational skills and attention to detail.
- Ability to work independently and deliver within deadlines.
- Tamil-speaking.
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