Night Shift Travel Services Coordinator

1 day ago

Cochin, Kerala, India beBeeTicketing Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title

Night Shift Ticketing Executive

About the Job

We are looking for a skilled and detail-oriented professional to manage ticketing operations during evening and night hours.

The ideal candidate should have proven experience in airline ticketing and travel services, strong knowledge of GDS systems, and the ability to handle client queries efficiently with minimal supervision.

Key Responsibilities
  1. Ticketing Operations:
  • Book, cancel, reschedule, and manage domestic and international tickets.
  • Handle amendments, refunds, and re-issuances as per client requirements.
  • Monitor and resolve ticketing-related issues promptly.
Customer Support:
  • Provide customer service via calls, emails, and chats during the night shift.
  • Assist clients with queries related to fares, routing, and policies.
System Handling:
  • Work on GDS platforms (Amadeus, Galileo, or Sabre) for reservations and ticket issuance.
  • Ensure accurate data entry and booking processes.
Coordination:
  • Liaise with airlines, suppliers, and internal teams to ensure smooth ticketing operations.
  • Update clients on travel schedules, changes, and airline policies.
Reporting & Compliance:
  • Maintain accurate transaction logs and prepare daily reports.
  • Follow company policies and adhere to industry regulations.
Requirements

To be successful in this role, you will need:

  1. Minimum 1–2 years of proven experience in airline ticketing or travel services.
  2. Proficiency in GDS systems (Amadeus, Galileo, or Sabre). Certification is an advantage.
  3. Strong knowledge of fare rules, airline ticketing policies, and international routing.
  4. Excellent verbal and written communication skills in English.
  5. Ability to work independently and manage responsibilities in a night shift setup.
  6. Reliable internet connection and a suitable work-from-home environment (for holidays/week-offs).
Preferred Qualifications

Candidates based in Ahmedabad, Gujarat will be given preference. Experience handling night shift operations and familiarity with visa regulations, baggage policies, and travel restrictions will be an added benefit.

Working Hours

Sunday to Friday: 06:00 PM – 12:00 Midnight
Week Offs & Holidays: 10:00 AM – 05:00 PM

Benefits

We offer:

  • Competitive salary package.
  • Flexible work-from-home arrangement on holidays and week-offs.
  • Opportunity to grow with a dynamic team in the luxury travel industry.

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