Senior Specialist Implementation Conversion Analyst

3 weeks ago


Gurgaon, Haryana, India FIS Full time

Key Responsibilities

Deliver and manage large-scale technical contact center implementations with 8-12 years of experience. Develop and manage technical contact center solutions, including RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD. Utilize knowledge of contact center applications like QM, Speech analytics, Automation, VoC, Cloud & WFM. Work with Jira/ServiceNow to create metrics dashboards, maintain user stories, and plan sprints. Implement RPA tools (UiPath, AA 360 etc., NICE inContact) and Amazon Web Services (AWS) / Azure. Possess good commercial judgment and work in an aggressive delivery environment. Demonstrate operational excellence and client services experience in Back office/contact center industry, specifically in Digital and CX Transformation. Cross-domain experience in Payments, Banking Financial Services. Handle Contact Center process solutions like inbound, outbound, sales & marketing campaigns, employee queries, customer support desk. In-depth knowledge of contact center and BPO processes. Technical expertise and experience required. Strong analytical skills for ROI / CBA analysis. Excellent people skills and presentation capabilities.

About the Team

Our team of management professionals guides associates to success. We prioritize clients and strive to be the best at FIS. Our determination to excel in the financial world is reflected in training, knowledge, and a desire to succeed.

Preferred Qualifications

1-year customer service experience, 1-year high-volume call center experience, and excellent customer service skills for high customer satisfaction.

What We Offer

Competitive salary, attractive benefits including private medical and dental coverage insurance. Multifaceted job with responsibility and opportunities. Modern work environment and a dedicated team. Professional education and personal development opportunities. Collaboration and respect in the work environment.

FIS is committed to protecting personal information for service delivery. See the privacy statement for more information.

Direct sourcing model; a relatively small portion of hiring is through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list.



  • Gurgaon, Haryana, India FIS Full time

    Job Title: Senior Specialist Implementation Conversion AnalystAbout the Role:We are seeking an experienced Senior Specialist Implementation Conversion Analyst to join our team at FIS. As a key member of our team, you will be responsible for delivering and managing large-scale technical contact center implementations.Key Responsibilities:Deliver and manage...


  • Gurgaon, Haryana, India FIS Full time

    Job Title: Senior Implementation Conversion SpecialistJob Summary:We are seeking a highly skilled Senior Implementation Conversion Specialist to join our team at FIS. As a key member of our implementation team, you will be responsible for delivering and managing large-scale technical contact center implementations.Key Responsibilities:Manage and deliver...


  • Gurgaon, Haryana, India FIS Full time

    About the RoleFIS is seeking a highly skilled Senior Implementation Conversion Specialist to join our team. As a key member of our implementation team, you will be responsible for delivering and managing large-scale technical contact center implementations.Key ResponsibilitiesDeliver and manage large-scale technical contact center implementationsDevelop and...


  • Gurgaon, Haryana, India Jobs for Humanity Full time

    Job Title: Senior Implementation Conversion ManagerAbout the Role:We are seeking a highly experienced Senior Implementation Conversion Manager to join our team at Jobs for Humanity. As a key member of our implementation team, you will be responsible for leading the implementation of our contact center solutions, working closely with our clients to understand...


  • Gurgaon, Haryana, India FIS Full time

    Position Overview : FIS is currently seeking a highly skilled Senior Implementation Conversion Manager to join our team. The ideal candidate will have a proven track record of delivering large-scale technical contact center implementations and will be responsible for managing the coordination of activities within a section of our department. Key...


  • Gurgaon, Haryana, India Knack Consultancy Services Full time

    **Job Title:** ServiceNow Implementation SpecialistWe are seeking a highly experienced ServiceNow Implementation Specialist to join our team at Knack Consultancy Services. As a ServiceNow Implementation Specialist, you will be responsible for designing, configuring, and customizing ServiceNow modules to optimize legal service processes.**Key...


  • Gurgaon, Haryana, India SAP Full time

    We are seeking a highly skilled Senior Financial Analyst to join our team as an SAP S/4HANA FICO Specialist. This is a fantastic opportunity for someone who has a passion for financial analysis, technical expertise in SAP systems, and excellent communication skills.About the RoleAs a Senior Financial Analyst, you will be responsible for providing...


  • Gurgaon, Haryana, India Exelon Consulting Full time

    About the Role:As a Senior Conversational Experience Architect at Exelon Consulting, you will be responsible for designing and implementing scalable chatbot solutions leveraging Large Language Models (LLMs).Key Responsibilities:Design, develop, and integrate adaptive cards to enhance user conversational journeys.Leverage LLMs (Azure hosted Open AI models) to...


  • Gurgaon, Haryana, India FIS Full time

    About the RoleFIS is seeking a highly skilled Implementation Conversion Manager to join our team. As a key member of our organization, you will be responsible for managing the coordination of activities within a section, with a focus on results, including costs, methods, and staffing.Key ResponsibilitiesWork with PMP solution architects, budgeting, and...


  • Gurgaon, Haryana, India Publicis Groupe Full time

    Job TitleSenior Business Analyst - Revenue Optimization SpecialistAbout the RoleWe are seeking a skilled Senior Business Analyst to join our Publicis Groupe team. In this role, you will be responsible for optimizing revenue by tracking clients' relevant KPIs. You will collect, check, approve, and deliver data to fill various internal and external templates...


  • Gurgaon, Haryana, India KPMG India Full time

    About KPMG IndiaKPMG entities in India are professional services firms. These Indian member firms are affiliated with KPMG International Limited, which was established in August 1993.Our professionals leverage the global network of firms and are conversant with local laws, regulations, markets, and competition. We have offices across India in various...

  • Senior Credit Analyst

    3 weeks ago


    Gurgaon, Haryana, India Crisil Limited Full time

    Job Title: SME Loan Review SpecialistJob Summary: We are seeking an experienced Senior Credit Analyst to join our team at Crisil Limited. As a Senior Credit Analyst - SME Loan Review Specialist, you will be responsible for conducting comprehensive reviews of borrowers across various commercial loan portfolios, assessing credit quality, loan documentation,...

  • Senior Patent Analyst

    2 weeks ago


    Gurgaon, Haryana, India Evalueserve Full time

    Evalueserve seeks a seasoned Senior Patent Analyst to join our team in the role of Patent Reclassification Specialist. As a key member of our patent team, you will play a critical role in reclassifying patents to help businesses optimize their intellectual property portfolios.The successful candidate will have a deep understanding of patent laws and...


  • Gurgaon, Haryana, India System Soft Technologies Full time

    At System Soft Technologies, we're on a mission to push the boundaries of data-driven innovation.Job Summary:We're seeking a highly skilled Senior eCommerce Data Insights Specialist to join our team. As a key member of our analytics group, you will play a pivotal role in driving business growth by uncovering actionable insights from complex data sets.About...


  • Gurgaon, Haryana, India Agoda Full time

    The Opportunity:Key Objective: As a Senior Business Operations Analyst in Agoda’s Supply Team, you will be responsible for implementing global, regional, and country initiatives and experiments. You will collaborate with leadership to set optimal quarterly KPIs for the sales team and act as the go-to person for Agoda processes and systems, making you the...


  • Gurgaon, Haryana, India AideWiser SolTek Full time

    Job DescriptionRole and Responsibility:At AideWiser SolTek, we are seeking a highly skilled and experienced Senior Business Development Specialist to join our team. As a Senior Business Development Specialist, you will be responsible for establishing and managing the brand in the Secured & Unsecured Loan segment.Key Responsibilities:• Responsible for...


  • Gurgaon, Haryana, India FIS Full time

    About the RoleFIS is seeking a highly experienced Senior Manager for BPO Transition to join our team. As a key member of our organization, you will be responsible for managing the coordination of activities within a section, with a focus on results, including costs, methods, and staffing.Key ResponsibilitiesWorked with PMP solution architect, budgeting,...


  • Gurgaon, Haryana, India Acuity Knowledge Partners Full time

    Job Summary:We are seeking a seasoned Senior Financial Modelling Specialist to join our team at Acuity Knowledge Partners. The ideal candidate will have a strong background in financial modelling, with a focus on private equity and credit research.About the Role:In this role, you will work closely with senior professionals at private equity firms and...

  • Senior Patent Analyst

    4 weeks ago


    Gurgaon, Haryana, India Evalueserve Full time

    As a key member of our team at Evalueserve, you will play a crucial role in reclassifying patents to ensure accurate and efficient categorization.Key responsibilities include:Job Responsibilities:Reclassify patents to ensure accurate and efficient categorizationUtilize business synonyms and different phrasing to convey complex informationCollaborate with...


  • Gurgaon, Haryana, India Knack Consultancy Services Full time

    ServiceNow DeveloperAt Knack Consultancy Services, we are seeking a highly skilled ServiceNow Developer to join our team. As a key member of our ServiceNow team, you will be responsible for designing, configuring, and customizing ServiceNow modules to optimize legal service processes.Key Responsibilities:Collaborate with teams to understand their...