
Director of Digital Solutions
2 weeks ago
About Us
We are a premier staffing and workforce solutions provider.
We operate in a fast-paced environment where forward-thinking professionals make a lasting impact.
Role Summary:
We seek a senior-level leader to serve as the Head of Product, responsible for the post-implementation strategy, evolution, and optimization of our Salesforce platform and related business systems.
This role owns the long-term roadmap and drives ROI across multiple business units — including Sales & Recruiting/Delivery, Operations, and Strategic Services — ensuring Salesforce and its integrations are continuously adapted to serve our strategic goals.
Key Responsibilities:
- Owning the post-implementation evolution of the Salesforce ecosystem, focusing on strategic enhancement, continuous optimization, and enterprise-wide ROI.
- Developing and executing a cross-functional product roadmap that aligns Salesforce capabilities with business objectives.
- Collaborating with executive and departmental leaders to define needs, identify inefficiencies, and uncover opportunities for automation and innovation.
- Working directly with technical teams to translate complex business requirements into scalable, high-impact solutions.
- Leading change management and stakeholder alignment efforts to ensure adoption and understanding of platform changes.
- Designing user experiences, including dashboards, reports, and workflows, that elevate decision-making and reduce manual work.
- Continuously monitoring performance metrics and KPIs to ensure platform enhancements drive measurable impact.
- Staying informed of Salesforce platform updates and industry best practices to future-proof our systems.
Qualifications:
- Bachelor's degree in Business, Information Systems, or a related field required; MBA or advanced degree preferred.
- 7–12 years of experience in enterprise product leadership, ideally in an IT services or consulting firm.
- Proven experience owning post-implementation product roadmaps and managing enterprise technology investments.
- Deep functional understanding of Salesforce Sales Cloud and related CRM tools.
- Experience working with Applicant Tracking Systems is strongly preferred.
- Demonstrated ability to lead cross-functional business transformation initiatives and deliver scalable, ROI-driven solutions.
Success in This Role Will Be Measured By:
- Increased efficiency and automation across Sales and Recruiting workflows
- Higher user adoption and satisfaction with Salesforce tools
- Improved data-driven decision-making through optimized reporting
- Accelerated lead conversion and client engagement outcomes
- Measurable ROI on CRM and platform investments
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