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Product Development Specialist
2 weeks ago
Key Roles and Responsibilities:
- Designing a Robust CRM System
The primary focus of this position will be to design, develop, and launch a robust CRM system that seamlessly integrates with our deposit account opening, personal and commercial loan origination systems (LOS), and marketing platform.
- Collaboration with Stakeholders
This role involves collaborating with stakeholders to define the requirements, scope, and goals for the CRM system within our LOS ecosystem. The ideal candidate should have strong communication skills and the ability to work effectively with cross-functional teams.
- Analysis and Problem Solving
The successful candidate will analyze business processes, identify gaps, and propose solutions to enhance customer relationship management and marketing workflows. This requires a strong understanding of CRM functionalities, including lead management, customer segmentation, marketing automation, and reporting.
- User-Friendly Interfaces and Workflows
A key responsibility of this role is to design user-friendly interfaces and workflows for the CRM system, ensuring seamless integration with deposit account opening, LOS, and marketing platforms.
- Detailed Documentation
The individual will create detailed documentation, including functional specifications, user stories, and process flows. Strong documentation skills are essential to ensure effective communication with stakeholders and team members.
- Competitive Analysis
The candidate will conduct competitive analysis of CRM solutions (e.g., Salesforce, HubSpot) to incorporate industry best practices and innovative features into the CRM system.
Requirements and Qualifications:
- Bachelor's Degree in Business Administration or Related Field
A bachelor's degree in business administration or a related field is required for this position.
- 3+ Years of Experience as a Business Analyst or Product Analyst
At least 3 years of experience as a business analyst or product analyst, with a focus on CRM systems, is necessary for this role.
- Strong Understanding of CRM Functionalities
The ideal candidate should have a strong understanding of CRM functionalities, including lead management, customer segmentation, marketing automation, and reporting.
- Familiarity with Commercial Loan Origination Systems (LOS) and Marketing Platforms
Familiarity with commercial loan origination systems (LOS) and marketing platforms is a plus but not essential for this position.
What We Offer:
- Opportunity to Work with a Dynamic Team
This role offers the opportunity to work with a dynamic team dedicated to designing and developing cutting-edge CRM systems.
- Professional Growth and Development
The organization provides opportunities for professional growth and development, enabling employees to enhance their skills and advance in their careers.
How to Apply:
- Please Submit Your Application
To apply for this position, please submit your application through our online portal. Only shortlisted candidates will be contacted for further evaluation.
