Remote Automotive Spare Parts Customer Support Specialist

1 week ago

Kozhikode, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

We are seeking a talented Automotive Spare Parts Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Your primary objective will be to ensure that customers receive timely and effective assistance with their queries and concerns.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.

You will also be responsible for maintaining accurate records of customer interactions and providing feedback to management on customer issues and trends.

Key Responsibilities
  • Manage daily customer requests through various channels and provide prompt responses.
  • Address customer complaints and inquiries in a professional and empathetic manner.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customer needs to achieve satisfaction.
  • Maintain accurate records of customer interactions and comments.
  • Provide feedback to management regarding customer issues and trends.
Requirements and Skills
  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge is required.
  • Technical or engineering experience is preferred.
  • Proficiency in English is essential.
  • Strong analytical and problem-solving abilities.
  • Ability to multitask and prioritize tasks efficiently.
  • Maintain a positive and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
Benefits

This is an excellent opportunity to join a dynamic team and contribute to the success of our company. We offer a competitive salary and benefits package, including:

  • A comprehensive benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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