Technical Problem Management Specialist
4 weeks ago
About Us
Mindpool Technologies Limited is a renowned development and digital marketing firm with a decade-long experience. We design strategies and solutions tailored to your business vision. Our diverse expertise and proven record of working with various industries make us strong. We are powered by a strong team of certified and promising professionals.
The Role
We are seeking a skilled Sr Technical Problem Management Analyst to join our team. As a key member of our support team, you will be responsible for understanding Incident and Problem Management processes, performing Root cause analysis on Major Incidents, and utilizing your ITIL knowledge. You will also lead calls with multiple teams engaged and possess strong communication skills.
Key Responsibilities
• Perform Root cause analysis on Major Incidents
• Understand Incident and Problem Management processes
• Utilize ITIL knowledge
• Strong communication skills and ability to lead calls with multiple teams
• Mandate skill set: 5-6 years of experience in IT, experience in Support/Problem Management is a plus
• Azure fundamentals knowledge is a plus
• Knowledge about Sunrise Clinical Manager (SCM) is a plus
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