
Retail Customer Service Associate
5 days ago
Customer Service Representative
- Meet and greet customers, providing exceptional service
- Assist customers throughout their shopping journey, offering product information and features
- Share product benefits with customers, explaining services and building trust and loyalty
- Resolve customer queries pre and post sale, ensuring timely product delivery
- Receive customer feedback on services and products
Inventory Management
- Daily count of available stock, verifying accuracy
- Receive bulk shipments, physically counting and marking inventory in the system daily
- Daily replenishment to maintain display gaps
- Identify and segregate damaged or bad inventory
- Ensure daily handovers and receipts through HOP app
- Highlight inventory discrepancies to the store manager
Operational Processes
- Follow established VM guidelines
- Maintain cleanliness and hygiene standards in the store
- Update SOPs files daily
- Reconcile daily cash card sales
Key Responsibilities:
• Meet and greet customers, providing exceptional service
• Assist customers throughout their shopping journey
• Share product benefits with customers
• Resolve customer queries pre and post sale
• Ensure timely product delivery
• Maintain inventory accuracy
• Follow operational processes
What We Offer:
• Opportunity to work in a dynamic retail environment
• Chance to develop customer service and inventory management skills
• Collaborative team environment
• Ongoing training and development opportunities
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