Retail Customer Service Associate

5 days ago


Gaya Muzaffarnagar Bhagalpur, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000
Job Title

Customer Service Representative

  • Meet and greet customers, providing exceptional service
  • Assist customers throughout their shopping journey, offering product information and features
  • Share product benefits with customers, explaining services and building trust and loyalty
  • Resolve customer queries pre and post sale, ensuring timely product delivery
  • Receive customer feedback on services and products

Inventory Management

  • Daily count of available stock, verifying accuracy
  • Receive bulk shipments, physically counting and marking inventory in the system daily
  • Daily replenishment to maintain display gaps
  • Identify and segregate damaged or bad inventory
  • Ensure daily handovers and receipts through HOP app
  • Highlight inventory discrepancies to the store manager

Operational Processes

  • Follow established VM guidelines
  • Maintain cleanliness and hygiene standards in the store
  • Update SOPs files daily
  • Reconcile daily cash card sales

Key Responsibilities:

• Meet and greet customers, providing exceptional service

• Assist customers throughout their shopping journey

• Share product benefits with customers

• Resolve customer queries pre and post sale

• Ensure timely product delivery

• Maintain inventory accuracy

• Follow operational processes

What We Offer:

• Opportunity to work in a dynamic retail environment

• Chance to develop customer service and inventory management skills

• Collaborative team environment

• Ongoing training and development opportunities


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