Customer Service Representative

5 days ago

Muzaffarnagar, India Version Technology Full time

**Job Title**: Customer Service Representative
**Location**: Muzaffarnagar, Uttar Pradesh

**Job Type**: Full-time
**Company**: Version Technology

**About Us**:
Version Technology is committed to delivering exceptional service experiences in [industry—e.g., retail, tech, finance]. We're a forward-thinking organization focused on innovation, employee well-being, and customer satisfaction.

**Job Summary**:
**Responsibilities**:

- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering the best solution.
- Maintain detailed and accurate customer records in CRM systems.
- Provide product and service information to assist customers in making informed decisions.
- Collaborate with other departments to resolve complex customer issues.
- Identify opportunities to improve customer satisfaction and suggest process improvements.

**Qualifications**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- 1+ years of customer service experience, preferably in a contact center or similar environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Comfortable with technology and proficient in using CRM platforms (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including weekends or holidays if needed.

**Preferred Skills**:

- Bilingual in [language] a plus.
- Familiarity with AI-driven customer support tools.
- Experience with remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).

**What We Offer**:

- Competitive pay and performance-based incentives.
- Comprehensive benefits package (medical, dental, vision, 401(k), paid time off).
- Opportunities for growth and career development.
- Supportive and inclusive team culture.
- Remote or hybrid work options.

Let me know if you'd like this customized for a specific industry or level of experience.

Pay: ₹15,104.15 - ₹18,055.08 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9045901277

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