
Product Lead
1 week ago
Job Title: Product Lead
About the OpportunityWe're seeking a detail-oriented and proactive leader to oversee the end-user support experience and drive seamless product delivery execution.
This is a hybrid role that combines community engagement, customer empathy, and tactical product delivery, ensuring alignment with business objectives.
Key Responsibilities:- Overseeing user experience across Community & Support channels, internal website for our AI Digital Assistant Product.
- Ensuring all customer queries are addressed promptly, coordinating with support and other teams as needed.
- Monitoring customer sentiment and feedback trends; synthesizing this into actionable insights.
- Championing user needs by prioritizing their bugs and feature requests for the roadmap.
- Able to bring structure and clarity to ambiguous tasks or fuzzy requirements.
- Analytical skills - ability to make data-driven decisions.
- Excellent communication skills - both verbal and written, especially in user-facing and technical contexts.
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