Video KYC Support Specialist

2 weeks ago


Pune, Maharashtra, India DBS Bank Full time

Business Function

At DBS Bank, we strive to deliver exceptional customer experiences through innovative solutions. As a leading bank in Asia, our Consumer Banking Group is dedicated to helping our customers achieve their goals and aspirations.

Job Purpose

As a Video KYC Support Specialist, you will play a crucial role in enhancing the quality of customer interactions and KYC fulfilment in the VRM Channel. Your primary objective will be to ensure seamless onboarding experiences for our customers while adhering to regulatory requirements.

Key Accountabilities

• Adhere to KYC guidelines and onboard customers efficiently.

• Ensure customer acceptance procedures are strictly followed.

• Identify and address any KYC gaps to prevent rejection.

• Serve as the first line of defense for the bank, upholding our commitment to excellence.



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