Video KYC Support Specialist

4 weeks ago


Pune, Maharashtra, India DBS Bank Full time

Business Function

As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and ambitions. As a market leader in consumer banking, DBS offers a full range of products and services to support our customers at every life stage. Our financial solutions are tailored to meet their needs and aspirations.

Job Purpose

  • To improve the quality of customer interactions and KYC fulfilment in the VRM Channel through virtual support.
  • To ensure compliance with regulatory KYC requirements and onboard customers appropriately.
  • To enhance knowledge of KYC requirements and support the VRM Channel onboarding process.
  • To deliver an effortless banking experience to customers.

Key Accountabilities

  • To adhere to KYC guidelines and onboard customers as per the same.
  • The customer acceptance procedure of the bank is strictly adhered to.
  • To identify KYC gaps and reject customers upfront if necessary.
  • To act as the first line of defense for the bank.


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