Front Desk Coordinator
2 weeks ago
We are seeking a detail-oriented and customer-centric coordinator to manage the front desk and ensure a seamless experience for all visitors.
The ideal candidate will be the first point of contact, responsible for guiding patients, handling inquiries, and coordinating services to maintain efficient flow within the Outpatient Department.
- Lobby Management:
- Maintain a constant presence in the lobby to greet, assist, and direct every customer to their designated area.
- Ensure efficient service flow among customers, consultants, and colleagues.
- Proactively handle inquiries, explain procedures, and schedule new or follow-up appointments.
A bachelor's degree in a relevant field such as Hospitality, Business Administration, or Healthcare Management is preferred.
- Customer Service: Exceptional interpersonal skills with a warm, polite, and helpful demeanor.
- Organizational Skills: Strong ability to manage lobby flow, schedules, and various tasks simultaneously.
- Communication: Excellent verbal communication for effective interaction with customers, consultants, and staff.
- Problem-Solving: Proactive in identifying potential issues and quickly providing solutions.
- Attention to Detail: Meticulous in managing queues, directing patients, and maintaining cleanliness standards.
This role offers opportunities for growth and development, as well as the chance to make a positive impact on the lives of our patients and their families.
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