Top-Level Identity and Access Management Support Expert

15 hours ago

Hubli, Karnataka, India beBeeIamSpecialist Full time US$ 12,00,000 - US$ 18,00,000
Advanced IAM Specialist Role

CyberSolve is a leading Identity and Access Management (IAM) firm in the US with aspirations of becoming a global player.

Our team of 350+ specialists solve complex puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the world's largest retailers, banks, pharma giants, governments, and airlines.

This role offers an exciting opportunity to work with one of the most powerful IAM teams in the industry, handling solid projects, and expanding into other areas of IAM.

Key Responsibilities:
  • Provide advanced troubleshooting and root cause analysis for SailPoint IdentityIQ.
  • Work on defect fixes, minor enhancements, and configuration updates.
  • Analyze logs and debug code to resolve complex issues.
  • Collaborate with development teams for customizations, workflows, and integration updates.
  • Manage connectors for various target systems (AD, Azure AD, Databases, LDAP, etc.).
  • Implement and manage SailPoint rules, tasks, and certifications.
  • Perform environment upgrades, patches, and performance tuning.
  • Support onboarding of new applications and entitlement structures.
  • Maintain technical documentation, SOPs, and knowledge base articles.
Required Skills & Experience:
  • Strong hands-on experience with SailPoint IdentityIQ (IIQ).
  • Expertise in L3 support, debugging, and root cause analysis.
  • Knowledge of Java, BeanShell, XML, and SailPoint APIs.
  • Experience with integration to target systems (Active Directory, Azure AD, databases, LDAP, web services, etc.).
  • Good understanding of IGA concepts (provisioning, workflows, certifications, access requests, lifecycle events).
  • Experience in custom connector development and application onboarding.
  • Ability to work in a 24x7 support environment and handle P1/P2 incident.
Good to Have:
  • Exposure to SailPoint IIQ upgrades and migrations.
  • Knowledge of SQL, PowerShell scripting, and REST/SOAP APIs.
  • Understanding of compliance and audit requirements in IAM.

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