ITSM Expert Developer

1 week ago

Mumbai, Maharashtra, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 20,00,000

About the Position :

We are seeking a skilled ServiceNow developer to join our team of experts. The ideal candidate will have strong technical expertise in developing, configuring, and maintaining ServiceNow applications.

Key Responsibilities (KRA) :

- Develop, configure, and implement ITOM modules, including Discovery, Event Management, Service Mapping, and Orchestration.

- Design, maintain, and manage the CMDB structure to ensure accurate configuration item relationships and data integrity.

- Build and customize workflows, business rules, client scripts, UI actions, and UI policies based on business requirements.

- Implement integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and integration connectors.

- Perform regular CMDB audits and data reconciliation to maintain data accuracy and compliance.

- Work closely with stakeholders, business users, and technical teams to gather requirements, analyze gaps, and deliver technical solutions.

- Troubleshoot and resolve incidents and problems related to ITOM and CMDB applications.

- Provide ongoing support, upgrades, and performance improvements for existing ServiceNow ITOM solutions.

- Develop and maintain technical documentation for ITOM and CMDB configurations, integrations, and processes.

- Collaborate with cross-functional teams in Agile development environments.

Key Skillsets :

- Hands-on experience in ServiceNow ITOM Suite : Discovery, Event Management, Service Mapping, Orchestration, and Cloud Management.

- Strong expertise in ServiceNow CMDB architecture, CI relationship modeling, and data normalization practices.

- Proficient in ServiceNow scripting : Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Workflows.

- Experience in creating MID Server configurations for Discovery and integrations.

- Knowledge of web services (REST/SOAP) integrations and JSON/XML data formats.

- Strong understanding of ITIL processes, especially Incident, Problem, Change, and Asset Management.

- Good knowledge of relational databases, SQL, and CMDB Query Builder.

- Familiarity with ITOM health dashboards, Discovery schedules, and pattern design.

- Experience with source control tools (Git, SVN) and CI/CD pipelines.

- ServiceNow Certified System Administrator (CSA) certification is a plus.

- Preferred certifications : ServiceNow Certified Implementation Specialist Discovery or CMDB.

- Strong problem-solving skills, attention to detail, and ability to work independently.

- Excellent verbal and written communication skills.

Preferred Experience :

- 3-5 years of ServiceNow development experience in ITOM and CMDB implementations in large enterprise or telecom environments.

- Exposure to multi-vendor environments and IT infrastructure (Cisco, Juniper, Nokia, HPE, Dell).

- Experience in working within ITIL-aligned processes and environments.

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