Senior Account Recovery Specialist

19 hours ago

Mumbai, Maharashtra, India beBeeNegotiation Full time ₹ 8,00,000 - ₹ 10,00,000
About the Role

The Senior Collection Agent is a vital position within our organization, responsible for managing high-value and complex accounts to ensure timely recovery of outstanding dues.

This role requires strong negotiation skills combined with an analytical approach to identifying at-risk accounts early.

Key Responsibilities:
  1. Collections Management

• Manage a portfolio of priority accounts with overdue balances, ensuring maximum recovery.

• Directly engage with clients to negotiate payment terms, settlements, or repayment plans.

• Conduct thorough follow-ups via calls, emails, and written correspondence.

  1. Credit Risk Monitoring

• Review payment history and account behavior to identify early warning signs of potential defaults.

• Provide feedback to the credit team on customers showing increased risk.

• Support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.

  1. Escalation Handling

• Manage complex cases involving disputes, bounced payments, or high-risk clients.

• Work closely with the legal team on accounts requiring formal recovery actions or notices.

  1. Mentorship & Support

• Support junior collection agents by providing guidance on collection strategies, risk flags, and client engagement techniques.

• Assist in training new hires on processes, systems, and effective collection methods.

  1. Reporting & Documentation

• Maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system.

• Prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for senior management.

  1. Cross-Functional Collaboration

• Coordinate with the credit, finance, and sales teams to resolve disputes, review payment terms, and align recovery efforts with business goals.

Requirements:

• Bachelor's degree preferred; diploma or relevant certification in finance, business, or collections is an advantage.

• Experience: 3–5 years in collections, receivables management, or credit control, with exposure to credit risk assessment.

• Strong negotiation, analytical, and conflict resolution skills.

• Ability to manage multiple accounts and priorities under pressure.

• Proficiency in MS Excel and collections/accounting software.

Skills & Competencies:

• Strong interpersonal and communication skills.

• Persistence and resilience in high-pressure situations.

• Analytical mindset with the ability to identify risk patterns.

• Attention to detail and accuracy in documentation.

• Customer-focused approach while maintaining firmness on payment commitments.

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