Cloud Hosted Applications Support Specialist

1 day ago

Mangalore, Karnataka, India beBeeApplication Full time ₹ 15,00,000 - ₹ 25,00,000

Role:

Highly skilled SRE Application Support Engineer with experience in supporting cloud-hosted applications on AWS, seeking a challenging role.

Job Overview:

We are looking for a motivated and proactive SRE skilled Application Support Engineer to join our team. The ideal candidate will have hands-on experience in supporting cloud-hosted applications, particularly on AWS, strong expertise in monitoring tools like DataDog and a proactive approach to incident resolution and performance optimization.

Key Responsibilities:

  • Provide SRE L1/L2 support for applications hosted on AWS ensuring high availability and performance.
  • Monitor application health using DataDog and other observability tools respond to alerts and anomalies.
  • Perform root cause analysis and resolve incidents within defined SLAs.
  • Collaborate with development and DevOps teams to troubleshoot and optimize application performance.
  • Maintain and update monitoring dashboards and alerting rules.
  • Execute routine maintenance tasks deployments and configuration updates.
  • Document support procedures incident resolutions and system changes.
  • Participate in on-call rotations and ensure timely resolution of critical issues.

Required Skills:

  • 4+ years of experience in application support or production support roles.
  • Strong experience with AWS services EC2 S3 CloudWatch RDS etc.
  • Proficient in DataDog for monitoring alerting and dashboard creation.
  • Basic knowledge of Linux commands.
  • Good understanding of logs debugging.
  • Familiarity with other tools e.g. Dynatrace Splunk Prometheus Grafana ELK Stack is a plus.
  • Good understanding of incident management and ITIL processes.
  • Strong communication and problem-solving skills.

Preferred Qualifications:

  • AWS certification e.g. Cloud Practitioner is a plus.

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