Senior Hosting Infrastructure Specialist

2 days ago

Mangalore, Karnataka, India beBeeHostingspecialist Full time ₹ 12,00,000 - ₹ 15,00,000
Senior Hosting Product Specialist">

We are seeking a skilled and experienced professional to join our operations team in ensuring the stability and performance of our hosting products.

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Key Responsibilities:

  • Monitor the stability of our products using various internal tools.
  • L1/L2 Support ownership of all hosting products including cpanel plesk vps cloud dedicated.
  • Handle incident response troubleshooting and fix for various products services.
  • Handle escalations as per policies procedures.
  • Collaborate with internal external groups to resolve production site issues effectively.
  • Communicate clearly on tickets phone calls made to the team about various issues.
  • Exhibit a sense of urgency to resolve issues.
  • Build advanced automation workflows for automating repeated issues.
  • Work with our infrastructure team to deploy and maintain Linux Windows servers using automated scripts and a predefined runbook.
  • Ensure service level agreements SLAs operational standards are met.
  • Raise tickets to different internal groups to resolve recurrent problems alerts and follow up on escalated issues.
  • Liaison with engineering teams for root cause analysis RCAs permanent resolutions on issues affecting production sites.
  • Contribute to the development of operational documentation.
  • Ensure smooth handoffs between shifts.

About You:

  • Two three years of experience in a related field is required.
  • A graduate degree preferably in Information Technology Computer Science is preferred.
  • Consistent strong academic performance is expected.

Technical Skills:

  • Linux: Proficiency in Linux Systems Any Shell Bash sed awk grep egrep VI VIM Emacs netstat lsof strace ps top atop dstat grub boot config systems rescue fstab disk labels ext3 ext4 IPtables sysstat sar vmstat iostat etc.
  • Windows: Proficiency in Windows 2000 2003 2008 NTFS chkdisk ACLs Troubleshoot system application faults using Event logs Updates via WSUS Terminal Services IIS Fundamentals.
  • Fundamentals: Basic DNS Networking TCP UDP IP Routing HA Load Balancing Concepts.
  • Application Protocols: SMTP HTTP FTP IMAP POP.

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