Retail Cluster Manager

Business Growth Strategist

The primary goal of this position is to spearhead comprehensive business expansion, operational excellence, and team development across multiple retail outlets in a designated region.

Key Responsibilities:

• P&L Management: Achieve maximum profitability by collaborating closely with the business team to meet revenue and cost targets. Drive in-store sales through enhanced customer engagement, such as conducting hair tests and providing consultations, while strategically managing operational costs.
• Change Management Leadership: Implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies related to holistic health approaches.
• Employee Retention & Development: Recruit, develop, motivate, and retain high-performing store teams. Foster a positive, collaborative work environment that encourages growth and reduces attrition, focusing on deep product knowledge.
• Customer Experience & Retention: Deliver an unparalleled customer experience across all stores, educating customers about personalized plans, driving strong customer engagement, and retention that translates into increased online sales and brand advocacy.
• Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports, and providing actionable insights and recommendations to the business team.
• SOP Adherence & Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs), maintaining consistent brand standards, visual merchandising guidelines, and operational efficiency reflecting Traya's scientific approach.
• Strategic Collaboration: Collaborate with the business team to implement national strategies locally, provide valuable market feedback, and contribute to the evolution of our retail model for personalized health solutions.
• Market Intelligence: Stay informed about local trends in health, wellness, and hair care, competitor activities, and customer feedback to inform regional strategies and contribute to broader business development.
• Audit Management: Be accountable for successful internal and external audit execution within the area, including pre-audit preparation, active participation, and diligent follow-up on audit findings and recommendations.

Qualifications:

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field preferred. A background in wellness, healthcare, or integrated solutions is beneficial.
• 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
• Proven track record in managing Store level P&L and driving financial results.
• Demonstrated experience in leading and implementing change management initiatives.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Exceptional leadership, team-building, and interpersonal communication skills.
• Ability to inspire, motivate, and develop a high-performing team, focusing on customer education and personalized solutions.
• Strong organizational skills and attention to detail, with a commitment to operational excellence.
• Proficiency in retail management software and reporting tools.
• Willingness to travel regularly within the assigned area.

Core Competencies:

• Experience: Proven experience in retail management, with significant time in multi-store operations.
• Education: MBA/PGDM in Marketing or Operations highly preferred; Bachelor's degree minimum.
• Leadership: Proven ability to lead, mentor, and scale large teams (30+ indirect reportees).
• Strategic Vision: Capacity for annual business planning, sales forecasting, and market opportunity visualization.
• Financial Acumen: Strong P&L management, cost control, and budget oversight.
• Operational Mastery: Deep understanding of retail operations, compliance, and store hygiene.
• Sales Driver: Consistent track record of achieving and exceeding challenging sales targets and driving revenue growth.
• Customer Escalation Management: Handle ground-level customer escalations and report it to the business team.
• Communication: Excellent interpersonal, presentation, and negotiation skills.
• Problem-Solver: Logical decision-making in high-pressure situations, focusing on remedying discrepancies.
• Adaptability: Ability to initiate and manage change effectively within the organization.